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This is a very sad story. Can you explain how your friend's injury happened and how the hotel responded? Many thanks Janet
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I'm writing a feature on the delicate subject of bed bugs. It's a positive, awareness raising, advice packed feature on dealing with the issue. Unsurprisingly perhaps I have yet to find a hotel that will talk about their proactive bed bug strategy. I really could use one hotel brave enough to...
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I'm writing a feature on the delicate subject of bed bugs. It's a positive, awareness raising, advice packed feature on dealing with the issue. Unsurprisingly perhaps I have yet to find a hotel that will talk about their proactive bed bug strategy. I really could use one hotel brave enough to...
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I'm writing a feature on the delicate subject of bed bugs. It's a positive, awareness raising, advice packed feature on dealing with the issue. Unsurprisingly perhaps I have yet to find a hotel that will talk about their proactive bed bug strategy. I really could use one hotel brave enough to...
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Is there such a thing as the perfect hotel or restaurant? Probably not, but where, in your opinion, comes close? And what is it about the operation that makes it so special? Caterer and Hotelkeeper would like to celebrate the world's most impressive hospitality operations and we would love to know...
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I was considering "wow factor" in my bath this morning and later, put out a post on Twitter asking - "When you have stayed at hotels, what are the little things that have really impressed you?" The number of responses were amazing and the content so informative. When they have all...
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My thoughts and comments centre around the niche we are in, namely special diets and food allergy / intolerance as well as healthy eating for children and adults alike. Food producers, caterers and restaurants etc who are not transparent, and who are unwilling to listen to what their customers want,...
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Hello Table Talk Members! From the early part of this year I have been blogging. I really enjoy it and often spend time sharing the happenings of the hotel with lots of different readers and yesterday, published a blog about an incident in the hotel that caused my staff a great deal of distress. This...
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Since their launch in 2007, the Caterer and Hotelkeeper Hotel Cateys have already become the hotel industry’s only truly independent benchmark of operational excellence. The awards recognise, reward and celebrate the unsung heroes who work tirelessly to support the UK’s hotel sector by delivering...
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A few years ago, Caterer and Hotelkeeper listed ten of the most haunted hotels in the country. Does your hospitality business have a ghost? If so, what's its story, and is it good or bad for business? Let us know.