In times of recession, it is often the case that organisations spend less money on training in an attempt to save money and reduce overheads - what implications do you believe there are to cutting out training in customer service delivery?
Well,...I do think that classroom training is expensive. You have to cover the shifts so you pay twice and then there is little guarentee that any learning becomes habit. For me I think on the shift training works best with the focus in training the trainer. This way you have best value and sustainable outcomes for consistant service.