This blog follows on from my story about the lift breakdown in the Premier Inn, Cambridge. I arrived at Cambridge station and was taken to the Premier Inn in Newmarket by a taxi (£35). Who decides where to build new hotels in locations like this should be shot because this location was a nightmare...
The last week has seen Tourism for All, Westminster Kingsway College, Tourism SE and AVF Marketing pilot a new course covering the issues relating to people with disabilities and the £2 billion market for hotels. The course allowed the students to temporarily experience what it is like if they...
I am increasingly concerned about the situation people with disabilities will face when it comes to a fire. In the last two years I have only been asked twice if I needed assistance in the event of a fire alarm. That represents about 1% of my overnight stays. A very worrying statistic when you still...
Once a hotel puts an accessible bedroom on the first floor or above they create themselves an issue. They need a way of evacuating people in a wheelchair from their room when the fire alarm rings. The lifts should be isolated and return to the ground floor. So what do you do with the person in the wheelchair...
What would you do if your lift broke down on a Friday and it could not be repaired until the following Wednesday? How many of you would look at the bookings ahead and see if you had any guests due to arrive in a wheelchair? Then what would you do? Congratulations to Premier Inns for identifying, in advance...
A few months ago I had a very interesting experience at the Holiday Inn, High Wycombe. I arrived back from a cruise, returning early morning to Southampton, so we wanted to check in early. I realised I might have to wait but instead I was told the charge to check in early was an extra £25. I was...