St Monica Trust is highest healthcare scorer in Hospitality Assured assessment

St Monica Trust has become the highest scorer in the healthcare sector in its annual Hospitality Assured assessment.

The Bristol-based charity retained its Hospitality Assured Premier status for the fifth consecutive year with its highest-ever score of 76.3%.

In their report, the Hospitality Assured assessors said of the Trust: "There exists within St Monica a strong desire to achieve high levels of excellence in all that the organisation attempts to do.

"Everyone helps others to achieve the goals of the organisation and a number of staff described St Monica Trust as 'the best place I've ever worked'."

Hospitality Assured is a quality standard that encourages businesses to look at their own operation from the customer's perspective. The annual assessment took place over two days and involved a review of the Trust's operations in facilities, marketing and human resources. The Trust was then scored against nine different criteria including, business planning, service delivery and customer satisfaction improvement.

Commenting on the charity's latest high score, head of facilities Ian Joyner added: "It's all down to the hard work that individual colleagues and teams have put in on a daily basis over the last five years.

"We have a well-established team culture across the Trust with a positive approach to customer service. That is what the assessors recognised and our recent accreditation as 'best in sector' in the Hospitality Assured assessment is a truly remarkable achievement."

By Janie Manzoori-Stamford

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