review your premises
Think about how easy it would be to get around your site with a disability and make an action point each time you find a difficulty. Most alterations can be made without costly investments.
Train your staff
This is key. Staff can be wary of people with disabilities for fear of upsetting them. Training will help them to overcome their fears and offer the same service as they do to others.
Ask questions at the time of booking
If someone asks for an accessible room then it's likely they will need some additional help or advice on what's available. Have a list of helpful questions ready. What time will they arrive? Will they need a car parking space or help from the car? A little thought makes a big difference.
Promote your facilities
Don't wait for people to ask what you offer. Dedicate an area on your website to clear information on what facilities you have. And deliver on what you say.
Talk to your guests
You will learn all you need to know by asking those in a wheelchair, or with sight or hearing difficulties, for feedback on your facilities. They will usually have simple and helpful suggestions - and will appreciate the opportunity to help improve the experience for other people with disabilities.