Head porter

What does this job involve?

• Taking responsibility for the team of porters, including organising the staff rota 
• Duties often overlap with those of a concierge
• Carrying luggage, storing luggage and dealing with lost property
• Arranging transport for guests
• Advising guests on directions and recommend places to visit.
• Can involve an element of security – a good head porter will keep aware of who is going in and out of the building. You may also be responsible for the security of room keys.
• If you are working at night, your duties may involve looking after new arrivals

What skills and attributes do I need?

• Physical fitness is a necessity as you will be regularly carrying heavy loads.
• You need to be well-presented and be friendly and helpful.
• Extensive knowledge about the area you work in is very useful.

How can I get this job?

A head porter will have a lot of experience as a porter.